Refund and Returns Policy | Fixnevis.xyz

At Fixnevis.xyz, we are committed to providing you with high-quality moisture and odor control products to enhance your living space. Our Refund and Returns Policy is designed to give you confidence in your purchases and ensure a smooth resolution process should you need assistance. Please read the policy below for complete details.

Eligibility for Returns

We accept returns for products that meet the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be initiated within 30 days of receiving your order.

  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Opened or used moisture-absorbing products.

  • Items marked as “final sale” or “non-refundable” at the time of purchase.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team via email at info@fixnevis.xyz or call us at (330) 656-1056 to initiate your return.

  2. Approval Process: Once your return request is approved, we will provide you with a return authorization number and shipping instructions.

  3. Ship the Item Back: Carefully package the item to prevent damage during transit and send it to the following address: 200 Mathews Blvd, Lafayette, LA 70508, USA

Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.

  • Please note that shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. To expedite the process, provide the following:

  • Photos of the damaged or defective product.

  • Your order number and a description of the issue.

We will either replace the item at no additional cost or issue a full refund, including shipping fees.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and place a new order for the desired item.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card company, as it may take some time for the transaction to post.

  2. Contact our customer support team for further assistance.

Contact Us

If you have any questions or need further assistance with our Refund and Returns Policy, feel free to reach out:

  • Email: info@fixnevis.xyz

  • Phone: (330) 656-1056

  • Address: 200 Mathews Blvd, Lafayette, LA 70508, USA

At Fixnevis.xyz, we are dedicated to providing effective solutions for moisture and odor control. Thank you for choosing us for your home improvement needs!